Contact us with your questions

Frequently Asked Questions

YOUR SUBSCRIPTION
How can I get copies if I live outside the UK or Republic of Ireland?
We are sorry, but at the moment we cannot send copies outside the UK and R.O.I.
How can I get back copies?
To order back copies, please contact our Customer Care Team by one of the methods above. Please note that it can take up to 21 days to deliver your back copies from receiving your request. Alternatively you can order back issues via our online shop. Visit www.hachettepartworks.com and visit the shop section to purchase back issues from all of our collections.
Why can't I get through on the telephone number given?
We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Care Team.
I cannot find copies in the shops – what do I do?
You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Care Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!
How do I cancel my subscription?
You can cancel at any time giving 28 days’ notice - please contact our Customer Care Team via telephone, post or email. If you email the team, please include your name and subscription reference in the subject line.
How do I return something?
If you decide for whatever reason not to keep a received issue, you must send it back unopened within 7 days following the receipt of your despatch to the following address:
Hachette Partworks
PO Box 77
Jarrow NE32 3YJ
A parcel kept more than 7 days means acceptance and the invoice should be paid promptly.
Why have I received the wrong issue/s?
We will replace all your issues with the correct copies. In order for us to arrange for a replacement, send back the wrong(s) issues and contact our Customer Care Team via the Customer Care hotline or email. If you email the team, please include your name and subscription reference in the subject line.
What should I do if I receive a damaged issue?
We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Care Team. It might be also a good idea to mention the problem to Royal Mail.
Can I get the free subscription gifts without subscribing?
Within seven days of receiving your request to subscribe, you will receive a confirmation welcome letter. This contains your order reference number and details of your subscription. If you haven't received a welcome letter after three weeks, then please contact our Customer Care Team. If you email the team, please include your name in the subject line.
(If you subscribed online, you will receive a confirmation email before your letter, within 48 working hours of placing your order. If you do not receive this email, please contact our Customer Care Team since there may have been a problem receiving your order.)
Have you received my subscription request - I have not had confirmation?
Within seven days of receiving your request to subscribe, you will receive a confirmation welcome letter. This contains your order reference number and details of your subscription. If you haven't received a welcome letter after three weeks, then please contact our Customer Care Team. If you email the team, please include your name in the subject line.
(If you subscribed online, you will receive a confirmation email before your letter, within 48 working hours of placing your order. If you do not receive this email, please contact our Customer Care Team since there may have been a problem receiving your order.)
What are the Payment methods?
Direct Debit, Switch, Maestro, Visa, Delta or Mastercard.
When will I receive my superb free gifts?
For subscribers starting with issues 2, 3 or 4, with your first delivery you will receive 2 issues (1 FREE) with your FREE 1:76 Scale Fordson Tractor & Trailer Model plus your FREE Modeller’s Kit. For subscribers starting at issue 1, please note that you will receive issue 1 with your first delivery and with your 2nd delivery you will receive 2 issues (1 FREE) and the above gifts.
If you choose to pay by Direct Debit or Debit / Credit Card, you will receive your FREE Cork Underlay with your 3rd delivery (or with your 4th delivery for subscribers starting with issue 1).
With your 2nd delivery, you will receive your FREE Model Railway Binder and Dividers. For customers starting with issue 1, this will be delivered with your 3rd delivery.
With your 4th delivery, you will receive your FREE 5-Plank Mineral Wagon. For customers starting with issue 1, this will be delivered with your 5th delivery.
How much does it cost to subscribe?
Full details about subscription, including subscription gifts, are given on The Collection page of this website.

THE COLLECTION
How many issues are there in the collection?
Your collection will last for 120 issues
How do I purchase the Jinty Engine, Electrical Kit or Cork Underlay?
All of these items will be included with a special reader offer in Issue 6 with full payment details included, the offer details will also be available to download from the website at a later date
What size is the model railway layout?
The base board of the model railway layout measures approximately 180cm x 220cm
What material is the base board made of?
We recommend MDF wood or similar for your base board. Full instructions are included in the magazine

By Telephone

Call the Your Model Railway Village hotline on 0333 300 1510 (local rates apply).

From the Republic of Ireland call 0333 300 1511 (local rates apply).

From South Africa call 011 265 4309.

From Australia call (03) 9872 4000.

From New Zealand call (09) 308 2871.

By Post

UK & ROI
Write to our Customer Care Centre at:

Hachette Partworks Ltd
Your Model Railway
Freepost NEA9013
Jarrow
NE32 3BR

South Africa
Write to our Customer Care Centre at:

Hachette Partworks
Private Bag 10
Centurion, 0046

Australia
Write to our Customer Care Centre at:

Bissett Magazine Services
PO Box 3460
Nunawading, Vic 3131

New Zealand
Write to our Customer Care Centre at:

Netlink Subscriptions
PO BOX 47-906
Ponsonby
AUCKLAND

By Email

Contact us via our online form. Please fill in your details below. (* denotes required field)

  1. Please fill in your name
  2. Please fill in your email address
  3. Please fill in your postcode
  4. Please add your message
  5. Please enter the correct security code
  6.  
SUBSCRIBE NOW!
Terms & Conditions
  • With your first delivery (for people starting with issues 2, 3, & 4), you will receive 2 issues (1 FREE), with your FREE 1:76 Fordson Tractor Diecast Model and Farm Trailer and your FREE Modeller's Kit.
  • If you start with issue 1, please note that you will receive your free issue and the above gifts with your second delivery. Your first delivery will be issue 1 packaged by itself.
  • Issue 1 comes at the special price of £3.99 (€4.99/R39.95/A$7.99 inc.GST/NZ$7.99 inc.GST).
  • Issue 2 comes at the special price of £5.99 (€7.50/R69.95 or R99.95 for trade customers/A$12.99 inc.GST or A$19.99 inc.GST for trade customers/NZ$12.99 inc.GST or NZ$19.99 inc.GST for trade customers.
  • Issue 3 onwards is priced at £8.99 (€10.99/R99.95/A$19.99 inc.GST/NZ$19.99 inc.GST) per issue.
  • Thereafter you will receive 2 issues packed together every 4 weeks at a price of £8.99 (€10.99/R99.95/A$19.99 inc.GST/NZ$19.99 inc.GST) per issue.
  • With your 2nd delivery, you will receive your FREE Model Railway Binder and Dividers (for people starting from issue 1, this will be delivered with your 3rd delivery).
  • With your 4th delivery, you will receive your FREE 5-Plank Mineral Wagon (for people starting from issue 1, this will be delivered with your 5th delivery).
  • For Direct Debit, Credit and Debit Card subscribers, you will receive your bonus Essential Cork Underlay with your 3rd delivery (for people starting from issue 1 this will be with your 4th delivery).
  • From issue 10, you will receive 4 issues packaged together every 4 weeks at a price of £8.99 (€10.99/R99.95/A$19.99 inc.GST/NZ$19.99 inc.GST) per issue.
  • Gifts are reserved for customers starting their subscription with issues 1,2,3 or 4.
  • As a subscriber, you will automatically receive binders as they become due, at a cost of £5.99 (€8.99/R59.90/A$14.99 inc.GST/NZ$14.99 inc.GST). You are free to opt out at any time.
  • The electrics and engine will be made available via a reader offer.
  • As a subscriber you agree to pay each invoice within 14 days.
  • You will receive your dispatch within 28 days from the acceptance of your order.
  • You are free to cancel your subscription at any time. You will be able to keep your free gifts and you will not owe any money for goods not yet delivered.
We take payment via Visa credit and debit card, Mastercard credit card and direct debit.
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